Customer Assistance Program

Do You Qualify for a Water Bill Discount?

SJW’s Customer Assistance Program (CAP), formerly known as Water Rate Assistance Program (WRAP),  provides a 15% discount on the total water bill for eligible low-income customers. To qualify, you must meet the following requirements:

• The San Jose Water bill must be in your name or you must be a submetered tenant in a mobile home park.
• You may not be claimed as a dependent on another person’s tax return.
• You must reapply each time you move.
• You must notify San Jose Water within 30 days if you become ineligible for WRAP.

If you were a participant in the WRAP program, you do not need to reapply for the new CAP program. 

Note: If you are currently not on SJW's CAP program but you are a PG&E rate assistance CARE participant, you must still submit a CAP application to receive the 15% discount. 

How Do I Submit a CAP Application?

SJW accepts CAP applications by mail (110 W. Taylor Street, San Jose, CA 95110) or email at customer.service@dlokoko.com.

More Ways SJW Can Help

If you are the victim of a disaster declared by the state or federal government, there are many ways SJW can assist you. Learn more on our Disaster Relief page.